Delivery Information

Free Standard UK Delivery on orders over £40.00. Please note, Free Standard UK Delivery is not offered on purchases over 2kg

Coronavirus Delivery Update

We are still shipping online orders to the UK, Europe and Internationally.

There are however some changes to delivery methods in line with Coronavirus restrictions which we have outlined below:-

 

Guaranteed Next Day Delivery

Unfortunately there is no ‘Guaranteed Next Day Delivery’ service currently available

 

Signed for Deliveries 

All of our post is sent on a ‘Signed for Service’ with Royal Mail to ensure safe receipt of your online purchase. In line with Coronavirus guidelines and safe social distancing Royal Mail will not be handing over hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item.

For all customers (including those who are self-isolating) where Royal Mail need to deliver any parcel that won’t fit through your letter box, they will place the item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item.

If you are unable to come to the door at all, they will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item.

The information above is in relation to UK postal service procedures. It is likely that similar procedures will have been put in place across Europe and internationally, however we advise that you check with your local postal organisation for any new delivery methods that have been put in place. We are happy to try to help you if you require further assistance.

 

European and International postage restrictions

Postage to most European and International destinations is currently still available. There are a very small number of countries where this has been suspended and this may change from day to day. You can get up to date information by visiting www.royalmail.com to find out the latest information on domestic and international deliveries.  Or alternatively you are welcome to contact us with any queries.

Office Opening Hours

Our office hours are 9am – 5pm Monday to Friday when we process all orders. You are also welcome to contact us with any queries that you might have. Please note that we are additionally closed during national bank holidays.

UK Delivery Options
(for items under 2kg)

UK Delivery Options Cost Delivery Time
Standard UK Delivery
‘Signed For’
£2.50 – £3.95** 2–3 Working Days*
Next Day Guaranteed UK Delivery
If ordered before 13:00 GMT Monday–Thursday
£7.95 – £8.95*** 1 Working Day
Saturday Guaranteed UK Delivery
If ordered before 13:00 GMT on Friday
£10.50 – £11.50*** 1 Day
Excluding Bank Holidays

International Delivery Options
(for items under 2kg)

Locations Cost Delivery Time
Europe Single small item: £8.50
Up to and under 1kg: £13.00
Up to and under 1.5kg: £15.50
Up to and under 2kg: £17.50
3–10 Working Days
World Zone 1 Single small item: £9.00
Up to and under 1kg: £17.50
Up to and under 1.5kg: £21.00
Up to and under 2kg: £24.00
3–10 Working Days
World Zone 2 Single small item: £9.50
Up to and under 1kg: £18.50
Up to and under 1.5kg: £22.50
Up to and under 2kg: £26.00
3–10 Working Days

*For UK Standard Delivery, please note that the following areas should expect delivery between 3-5 days due to Royal Mail restrictions: Postcodes – BT (Northern Ireland), GY (Guernsey), HS (Outer Hebrides), IM (Isle of Man), JE (Jersey), KW (North Scotland, Wick), ZE2&S (Shetland Isles) and BFPO (British Forces Post Office).

**We aim to send smaller orders as large letters in order to reduce packaging waste and lower the cost of your postage charge. When this can be achieved the cost of your package order will be £2.50. If your purchase qualifies for this postage reduction this will be automatically calculated and shown at checkout. Regular parcels sent by standard mail will cost £3.95.

***£7.95 for postage of items under or equal to 1kg. £8.95 for postage of parcels under or equal to 2kg. The cost of your delivery will be automatically calculated and shown at checkout.


UK/International Location Key

Delivery zones map


UK Standard Delivery

We aim to despatch all UK orders to customers within 2 to 3 working days.

Please note that the following areas should expect delivery between 3-5 days due to Royal Mail restrictions: Postcodes – BT (Northern Ireland), GY (Guernsey), HS (Outer Hebrides), IM (Isle of Man), JE (Jersey), KW (North Scotland, Wick), ZE2&S (Shetland Isles) and BFPO (British Forces Post Office).

Please refer to our postage pricing options above. The price for your selected postage will be automatically calculated at checkout.

You will receive an email when your parcel is despatched informing you it is on its way.

All orders are sent with Royal Mail and require a signature upon delivery. Deliveries take place during business hours so we suggest specifying an address where you or someone on your behalf can sign for your parcel.

If there is no answer at the address at delivery, a calling card will be left with instructions on how to collect your order or rearrange delivery.

Please Note: Due to circumstances out of our control, we are not able to guarantee delivery times and they should be viewed as a firm estimation. We are therefore unable to reimburse delivery costs on the occasions that the delivery date does not meet the given estimates. At this time, parcels cannot be delivered on a Sunday or a Bank Holiday.


UK Next Day Guaranteed Delivery

To qualify for our Next Day Guaranteed Delivery service, you will need to place your order before 13:00 GMT Monday to Thursday. If you wish to receive your item on a Friday, please ensure that you place your order before 13:00 GMT on Thursday. Any orders placed after 13:00 GMT Thursday will be delivered on the following Tuesday due to Royal Mail delivery systems.

Please refer to our postage pricing options above. The price for your selected postage will be automatically calculated at checkout.

Once your order is processed and despatched from our warehouse, Royal Mail will send an email/text including your tracking number.

Deliveries take place during business hours and will be delivered before 1pm. Parcels require a signature upon delivery so we suggest specifying an address where you or someone on your behalf can sign for your parcel.

If there is no answer at the address at the time of delivery, a calling card will be left with instructions on how to collect your order or rearrange delivery.

Please note that the Next Day Guaranteed Delivery service is not available to all UK postcodes and will be shown at checkout if offered to your address.


Saturday Guaranteed Delivery

We also offer a Saturday Guaranteed Delivery service. Please ensure orders are placed before 13:00 GMT on Fridays.

Please refer to our postage pricing options above. The price for your selected postage will be automatically calculated at checkout.

Once your order is processed and despatched from our warehouse, Royal Mail will send an email/text including your tracking number.

Deliveries will arrive before 1pm and require a signature upon delivery so we suggest specifying an address where you or someone on your behalf can sign for your parcel.

If there is no answer at the address at the time of delivery, a calling card will be left with instructions on how to collect your order or rearrange delivery.

Please note that the Saturday Guaranteed Delivery service is not available to all UK postcodes and will be shown at checkout if offered to your address.


International Deliveries

Delivery costs are calculated automatically at checkout when both the destination and delivery service are selected.

Customers outside of the UK should receive their goods between 3-10 working days, depending on the combined weight of your order and the destination of delivery.

Unfortunately, we are not currently able to offer Next Day Delivery to international destinations.

All orders are sent with Royal Mail ‘International Tracked and Signed for’ which requires a signature upon delivery. You will receive an email when your parcel is despatched informing you it is on its way.

Deliveries take place during business hours and require a signature upon delivery so we suggest specifying an address where you or someone on your behalf can sign for your parcel.

If there is no answer at the address at the time of delivery, a calling card will be left with instructions on how to collect your order or rearrange delivery.

Please Note: We have no control over any customs/import duties that are enforced once the parcel reaches its destination country. These charges must be paid by the recipient of the order and we are unable to estimate what the cost of this could be as customs policies and import duties differ significantly between countries. Please contact your local customs office for current charges before purchase to prevent unanticipated charges.


UK and International Deliveries Over 2kg

For items that weigh over 2kg, we use a courier service to deliver worldwide.

If your item(s) are over 2kg, the price for your selected postage will be automatically calculated at checkout based on both weight and destination. A price guide is shown below that outlines our courier delivery prices.

Courier Delivery Price Guide

Please note, free UK delivery is not offered on purchases over 2kg.

Location Parcels over 2kg and under or equal to 5kg Parcels over 5kg and under or equal to 8kg
United Kingdom £14.00 £17.00
Channel Islands £17.00 £21.00
Republic of Ireland £33.00 £42.00
Belgium, Netherlands & Luxembourg £37.00 £46.00
France, Germany & Denmark £32.00 £45.00
Italy, Spain, Portugal & Greece £40.00 £50.00
Rest of Europe (EU) £46.00 £61.00
Rest of Europe (Non-EU) £46.00 £61.00
USA & Canada £58.00 £86.00
Far East & Australasia £74.00 £106.00
Rest of the World £82.00 £123.00

Contact Us

If you require further information about postage and delivery, please feel free to contact us at customercare@reignvintage.com and we will endeavour to get back to you within 24 hours.