We are happy to extend our returns period over Christmas for online orders. Purchases made from Monday 11th December 2017 – Friday 22 December 2017 can be returned up until Friday 5th January 2018. Our standard returns policy applies to items being returned.
Customer Services and Opening Hours
Please note, our online customer service office will be closed for the festive period on Monday 25th, Tuesday 26th December 2017 and Monday 1st January 2018.
We endeavour to describe each of our unique pieces in precise detail to ensure you are delighted with your purchases. Due to the nature of online shopping we understand you may occasionally wish to return an item to us. You can return any item (excluding hosiery, underwear and swimwear) you are not completely happy with for a refund, within 14 calendar days of initial delivery.
We cannot refund the cost of either original or return postage, unless the item you have received is faulty/incorrect. If this is the case and you wish to request a refund for postage, please contact us at email@example.com and we will reimburse your postage costs*.
Goods purchased online cannot be returned to our retail stores as they do not have the facilities to deal with refunds.
*This must be within 14 calendar days of initial delivery. Please be aware that the maximum amount we can refund is the standard Royal Mail recorded delivery cost. We cannot refund the excess cost of items returned via courier/next day delivery.
All goods will be inspected upon return and must meet the following criteria:
- All original tags must still be attached.
- All items must be returned in the exact same condition they were received.
- All items must not be worn or washed.
- All items must be free from any odours.
- All items must be in a saleable condition.
Please Note: We reserve the right to refuse refunds if we believe the returned garment does not meet the above criteria and is no longer in a saleable condition. We will contact you directly if this occurs and we are unable to process a refund.
How to return an item
Please download our Returns Form and send your return to:
REIGN VINTAGE RETURNS
136 COWLEY ROAD
Once we have received your returned item/s, a refund will be made via the payment method or card from which the original payment was made and you will be reimbursed the price you bought your item/s for.
As stated previously we cannot reimburse the cost of either original or return postage, unless the product you have received is faulty/incorrect. If you wish to request a refund for postage, please contact us at firstname.lastname@example.org.
We are not accountable for return parcels that are lost by mail service providers when in transit back to us. We advise using recorded mail and keeping the receipt of postage for security. Please make certain that returning item/s are packaged safely so that they do not get damaged in transit.
We cannot offer exchanges on garments bought online. If you see something you wish to exchange an item for, we advise placing an order for that separately and returning the original garment for a refund.
If you require further information about returning an item, please feel free to contact us at email@example.com and we will endeavour to get back to you within 24 hours.
Please ensure you include the SKU code (found on individual garment tag) and order number (which can be found on the order receipt that accompanies your parcel) when you e-mail us. Please also include the date of purchase and a brief description of the damage or defect.
We endeavour to resolve any issues and queries as quickly as possible.